Help center
Common questions fromself-managing hosts.
Pricing, operations, exception handling — what we run and what we don't. If something here doesn't cover your situation, drop us a note and we'll get back to you.
Onboarding
Getting started, end to end.
From the first email to your listings moving under Caretta — how the join path works and what happens on setup day.
Pricing
What you pay and what that gets you.
Tiers, the annual toggle, and how pricing overrides fit into the rates your dynamic-pricing engine proposes.
Operations
The day-to-day that doesn't land on your phone.
Turnovers, check-in, vendor dispatch — the work Caretta owns 24/7 so your inbox stays quiet.
Exceptions
When something goes sideways.
Cancellations, lockouts, refunds past the threshold — how we handle the incident and when it escalates back to you.