A note from the founders

Why we started Caretta.

Caretta came out of conversations with self-managing short-term rental hosts — operators running two to twenty units themselves, who already had a PMS, a channel manager, and a pricing tool, and were still answering their phone at 11pm. The Airbnb-style property managers wanted to take the whole thing over; the pure channel managers couldn't help with the regulator's email. Neither matched the work we kept hearing about.

We're building Caretta as a thin operational layer above the tools our hosts already trust — Hostaway, Hospitable, Guesty, PriceLabs — so the calls that still slip through your automation stop landing on your phone. The work is unglamorous, mostly messaging triage and vendor coordination, and that's exactly the point.

What it handles

The calls that still wake you up.

Caretta focuses on the small set of operational work that scales with the size of your portfolio — the calls your existing automation still doesn't confidently handle.

Always-on guest messaging

Late-night guest messages stop being your problem.
A guest loses their key code at 11:40pm, asks about parking at 7:15am, or wants a late checkout over breakfast. Caretta triages every message as it lands and handles the routine ones in your tone of voice — across the channels you already use.

Exceptions & escalation

The exceptions your automation still punts on.
Overbookings, refunds above your threshold, a guest locked out on arrival, a regulator asking questions, the kind of thing the existing automation will not confidently handle. Caretta takes the first pass and brings you in only when a real decision is needed.

Operational coordination

Cleaner no-shows and vendor handoffs, sorted.
A cleaner doesn’t turn up at turnover, an HVAC tech is needed before tonight’s check-in, a lockbox battery dies mid-stay. Caretta coordinates the operational fix and keeps the guest, the vendor, and you in the loop — without you rebuilding the roster.
Why caretta, not a PMS

Built for the host, not for the operator.

Airbnb-style property managers want to take over your calendar and your listings — they run the unit, you still answer the phone. Generic channel managers keep your inventory in sync across platforms, but you've already configured the channels, and you're still the one on-call for the regulator's email. Caretta is neither. It sits on top of the tools you already pay for, and focuses on the two pieces that incumbents keep missing: compliance tracking — every permit, registration, and stay cap is on file at the unit level so Caretta raises the issue before it bites — and pricing overrides, where the dynamic-pricing engine proposes a number every night and your last-minute floors, soft-season uplifts, and gap-night minimums win. One operator above Hostaway, Hospitable, Guesty, and PriceLabs — nothing to migrate.